Terms and Conditions

About Us

Thank you for shopping with us. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details: Little Cupcake Boxes, PO Box 679, Harlow, Essex CM19 5HQ UK

Phone: 0845 230 7242

Email: enquiries@littlecupcakeboxes.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. You may also place your order by phone - 0845 230 7242.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Delivery destinations:

We deliver to addresses within the UK and the following European destinations:
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.

Delivery Schedule

Delivery to the UK:

For the UK we offer three levels of delivery service:

standard delivery - £4.95 - for non urgent items - allow 3-5 working days.
premium delivery - £5.95 - 2 working days.
express delivery - £9.95 - next working day for orders placed before 12 noon Monday to Friday. (Parcels sent out Monday to Friday will arrive the next working day - ie. not Saturday or Sunday).

You need to select the delivery service which you prefer.

Delivery outside the UK:

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.

Items sent to the above countries are despatched by airmail or courier service depending on the weight of the total order. The table below shows the delivery costs for each country. Most orders will fall within the middle delivery band - airmail delivery upto 1100g. The actual delivery cost will be shown on the online order form when you place your order.

Back Orders

If your item is not in stock we will contact you to notify you of the expected delivery date and give you the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is included in the prices shown.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We do not have access to credit card details.

Reaching Us

Order enquiries:

Most orders are despatched within 2 - 3 working days unless the item is out of stock - in which case we will contact you. If you require delivery of your order sooner please select the Express delivery option as these orders are given priority and Express delivery orders placed before 12 noon (Monday to Friday) are usually despatched the same day.

If you need to contact us concerning your order please email us at: sales@littlecupcakeboxes.co.uk

General enquiries:

general email enquiries: enquiries@littlecupcakeboxes.co.uk

phone: 0845 230 7242

Our offices are open from 9.30 to 5.30 UK time, Monday to Friday but not Public Holidays. Outside these hours any messages will be recorded and responded to, as soon as possible, usually the next working day.

post: PO Box 679, Harlow, Essex CM19 5HQ

Press enquiries: We are delighted to supply samples and high res images for use in editorials.
Please contact: debbiewren@littlecupcakeboxes.co.uk

Returns: If you are unhappy with your order please contact us in the first instance by email: enquiries@littlecupcakeboxes.co.uk to obtain the address to which returns need to be sent. Returns must not be sent to the PO Box address. We will refund the cost of your order (excluding delivery) if it is returned to us in perfect condition. We do offer a samples service if you want to see an item and check colour etc before placing your order. Samples can be ordered online.

Wholesale enquiries:

Most of our cupcake boxes show prices from a quantity of 10 to 500 - thereby offering significant discounts for larger orders. If you require a quote for an order in excess of 500 please email us at wholesale@littlecupcakeboxes.co.uk with the name of the cupcake box(es) you are interested in and the quantity which you would like a quote for and we will respond with a quote immediately.

All of the prices on this website are inclusive of VAT - to compare with wholesale prices quoted exclusive of VAT you will need to deduct 20% off of our prices.

Privacy Policy

Little Cupcake Boxes do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If you are unhappy with your order please contact us in the first instance by email: enquiries@littlecupcakeboxes.co.uk to obtain the address to which returns need to be sent.

Returns must not be sent to the PO Box address.

We will refund the cost of your order (excluding delivery) if it is returned to us in perfect condition within 14 days of the date of despatch.

We do offer a samples service if you want to see an item and check colour etc before placing your order. Samples can be ordered online.

DAMAGED ITEMS

Any damaged items must be notified to us by email or phone within 5 days of the date of the delivery of your order.